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Vacation Settings

If you would like to pause the operations of some or all your warehouse(s) for a certain period of time (due to holiday or vacation time off, for example), you can configure your vacation settings in the Merchant Dashboard Account > Settings > Vacation Settings page.

Simply click “Edit” and you will be able to select one of the following options for your store in the popup modal that follows: 

• All warehouse(s) operational:

If your Vacation Settings is “All warehouse(s) operational”, all active products with inventory are available for sale. All orders will be subject to the Merchant Policy 5.1 fulfillment timeline of marking orders as “shipped” within 5 calendar days after the order released time.

• Pause Primary warehouse only:

If you would like to pause the operations of your Primary warehouse, you may leverage this option to only sell products in your Secondary warehouses. After selecting the “Pause Primary warehouse only” option in the popup modal, you can designate a start and end date as needed (see screenshot below). 

Once you click “Save”, all products and related shipping speeds/options in your Primary warehouse will be unavailable for sale on Wish. Products and related shipping options (such as max delivery days set by merchants) for the Secondary warehouse will remain available to customers. 

However, new orders for products in your Primary warehouse might continue to appear in your Merchant Dashboard up to 8 hours after “Pause Primary warehouse only” is selected. This is because Wish may hold orders for up to 8 hours before showing it to merchants for review purposes. You are responsible to fulfill any orders made up till the time of activation (see below for an example).

• Pause all warehouse(s):

If you would like to pause the operations of all your warehouse(s) for a certain period of time, you may select this option in the popup modal. You will be able to designate a start and end date as needed. 

Once you click “Save”, all products will be unavailable for sale on Wish and all product impressions will be paused during the time period you set up. In addition, no further orders from your store can be placed. However, new orders might continue to appear in your Merchant Dashboard up to 8 hours after “Pause all warehouse(s)” is selected, because Wish may hold orders for up to 8 hours before showing it to merchants for review purposes. You are responsible to fulfill any orders made up till the time of activation (see below for an example).

     Example of “Pause all warehouse(s)”/“Pause Primary warehouse only" timeline:

      Assuming a store has products X and Y and no orders active/pending

• 
  

• 6:00am store 1 has zero orders

• 7:00am user buys product X from store 1 (order A)

• 7:59am user buys product Y from store 1 (order B)

• 8:00am the merchant select “Pause all warehouse(s)”/“Pause Primary warehouse only” for store 1 & no further orders can be made for the corresponding warehouse(s)

• 3:00pm order A becomes available to fulfill for store 1

• 4:00pm order B becomes available to fulfill for store 1

• 4:00pm no new orders will appear for the store/for the Primary warehouse to fulfill

• 4:30pm order A&B are fulfilled by the merchant

If you would like to return your vacation settings from “Pause Primary warehouse only”/“Pause all warehouse(s)” to “All warehouse(s) operational”, you can just select “All warehouse(s) operational” in the popup modal and click “Save”. 

Once your vacation settings is returned to “All warehouse(s) operational”, your products that were previously enabled will reflect the correct inventory, your product impressions will resume, and customers may purchase your products again.

文章内容来源：wish商户官方网站