wish商户平台部分退款的案例

这里采用用户的退款理由“物流时间过长”作为案例。

案例 1

8月1日，用户购买了订单总金额为8美元的产品。
9月4日，用户还没有收到产品，并决定提出退款要求，引证说物流时间太长。为针对用户提出的此退款原因来处理退款要求，Wish给用户返还3美元作为部分退款（总订单金额的37.5%），即商户需要为此订单返还3美元的退款。
9月8日，用户收到了产品并且对质量满意，决定不发起进一步的退款。
在本例中，商户需返还一笔3美元的部分退款，但仍将收到该订单的剩余款项（在本案例中为8 - 3 = 5美元）。在太平洋时间2019年7月30日下午4时前，即部分退款功能生效前，商户需承担100%退款责任，在本例中即为订单总金额8美元。

案例 2

8月1日，用户购买了订单总金额为8美元的产品。
9月4日，用户还没有收到产品，并决定提出退款要求，引证说物流时间太长。为针对用户提出的此退款原因来处理退款要求，Wish给用户返还3美元作为部分退款（总订单金额的37.5%），即商户需要为此订单返还3美元的退款。
9月21日，用户还没有收到产品，决定提出全额退款要求。用户要求第二笔退款，也就是订单的剩余金额8-3=5美元。
在本例中，商户需返还第二笔5美元的退款。这是本例中，商户需返还的第二笔部分退款。
如上所述，每个订单最多能有两笔部分退款，加起来共计订单总额的100%。

wish商户官网原文详情：

6. What would be a specific example of partial refunds?
Let’s take the refund reason “shipping taking too long” provided by the customers as an example.
Example 1
On August 1, a customer purchased a merchant’s product for a total order value of $8.
On September 4, the customer still hasn’t received the item and decides to reach out to request a refund, citing that the shipping is taking too long. To address this particular refund reason provided by the customer, Wish issues a partial refund of $3 to the customer (37.5% partially refunded), as such the merchant is required to issue a refund of $3 for this order.
On September 8, the customer does receive their order and is satisfied with its quality, and decides to keep it without requesting any further refunds.
In this example, the merchants will be required to issue a partial refund of $3 but still receive payments for the remainder of the order value accordingly (in this case, $5). Before partial refunds were supported, for refunds requested before July 30, 2019 4:00PM Pacific Time, the merchant would have been responsible for 100% of the refund cost, in this case, the total of $8.
Example 2
On August 1, a customer purchased a merchant’s product for a total order value of $8.
On September 4, the customer still hasn’t received the item and decides to reach out to request a refund, citing that the shipping is taking too long. To address this particular refund reason provided by the customer, Wish issues a partial refund of $3 to the customer (37.5% partially refunded), as such the merchant is required to issue a refund of $3 for this order.
On September 21, the customer still hasn’t received the item and decides to ask for a full refund. The customer requests a second refund of $5, i.e. the remainder of the order value.
In this example, the merchant will be required to issue a second refund for $5 as well. This is the second partial refund issued by the merchant in this example.
As noted above, there can be up to two partial refunds for each order, adding up to 100% of the total order value.