wish平台假期设置常见问题解答

1. 我在5分钟前选择了“暂停所有仓库”选项，但我的产品在 Wish 上仍然显示为可售状态，这是为什么？

选择“暂停所有仓库”选项后，最多可能需要1个小时才能生效。生效后，所有产品才会显示为“售罄”。

同样，如果您选择“仅暂停主仓库”，最多可能也需要1个小时才能生效。生效后，主仓库中的所有产品才会显示为“售罄”，相应的配送选项也不再可供选择。

2. 我在1个小时前履行完所有订单并选择了“仅暂停主仓库”/“暂停所有仓库”选项，但之后又收到一个订单，这是怎么回事？

此订单是在您将店铺设置为“仅暂停主仓库”/“暂停所有仓库”之前下的单。Wish 在将订单显示给您之前，可能会保留最长8个小时进行审核。您有责任履行这些订单。

3. 我是否需要将假期设置恢复为“所有仓库正常运营”选项才能履行订单？

不需要。在“仅暂停主仓库”或“暂停所有仓库”状态下，您依然可以正常履行订单。

4. 我有一款促销产品，如果选择“仅暂停主仓库”/“暂停所有仓库”选项，是否会产生赔款？

不会产生赔款。如需了解有关促销产品和相关政策的更多信息，请访问商户政策3。

5. 我有一款促销产品，如果选择“仅暂停主仓库”/“暂停所有仓库”选项，产品是否会失去促销状态？

不会。促销产品只在您的店铺被设为“仅暂停主仓库”/“暂停所有仓库”期间被暂时移出促销产品名单。当您的假期结束并选择“所有仓库均运营”选项后，产品的促销状态将恢复。

6. 我有一个 ProductBoost 活动，如果选择“仅暂停主仓库”/“暂停所有仓库”选项，活动是否会停止？

您的活动不会停止，但如果您没有活跃产品，将不会产生付费曝光量，您的活动也不会产生费用。您不需要停止任何自动续期的活动，因为当您的产品恢复活跃状态后，wish商户平台将会继续提供曝光量。

wish商户官网原文详情：

In addition, we put together the following Q&A to address some of your frequently asked questions about Vacation settings.
1. I selected the “Pause all warehouse(s)” option 5 minutes ago, but my product is still showing as available for sale on Wish. Why?
After you select the “Pause all warehouse(s)” option, it may take up to 1 hour to take effect. After that, all your products will be shown as “sold out”.
Similarly, if you select “Pause Primary warehouse only”, it may take up to 1 hour to take effect and then all products and shipping options specific to your Primary warehouse will be shown as “sold out”.
2. I fulfilled all my orders and selected the “Pause Primary warehouse only”/“Pause all warehouse(s)” option 1 hour ago, but then I just got another order to fulfill. How?
The order was made before your store is set to “Pause Primary warehouse only”/“Pause all warehouse(s)”. Wish may hold orders for up to 8 hours before showing it to merchants for review purposes. You are responsible to fulfill these orders.
3. Do I need to return my vacation settings to the “All warehouse(s) operational” option to fulfill the orders?
No, you do not need to. Keep your vacation settings as “Pause Primary warehouse only” or “Pause all warehouse(s)” and fulfill the orders as normal.
4. I have a promoted product. Will I be penalized for selecting the “Pause Primary warehouse only”/“Pause all warehouse(s)” option?
No, you will not be penalized. To learn more about promoted products and relevant policies, please visit Merchant Policy 3.
5. I have a promoted product. Will my product lose the promotion status if I select the “Pause Primary warehouse only”/“Pause all warehouse(s)” option?
No. A promoted product will temporarily be taken off the promotion list for the period your store is set to “Pause Primary warehouse only”/“Pause all warehouse(s)”. After you return from vacation and select the “All warehouse(s) operational” option, the product will regain its promotion status.
6. I have a ProductBoost campaign. Will my campaign stop if I select the “Pause Primary warehouse only”/“Pause all warehouse(s)” option?
Your campaigns will not stop, but if you have no active products, there will be no paid impressions delivered and no charges for your campaigns. You do not need to stop any of your recurring campaigns as impressions delivery will resume once your products are active again.