wish退货退款问题解答

1、如何针对wish用户恶意退款发起申诉？

在“订单”>“退货”页面，对待申诉的退货订单点击“操作”>“发起申诉”：

在随后的申诉表单中提供所有必要信息，然后点击“提交”：

请给 Wish 业务代表数天时间来审核您的申诉并予以回复。

2、如何将产品退出 Wish 退货项目？

您可以手动或通过 API /api/v2/returns/disable-return-setting-for-region 将您的产品退出 Wish 退货项目。

若要手动退出退货项目，请访问商户平台的“产品”>“查看所有产品”页面，在产品右侧的“操作”列，点击“操作”下拉菜单，然后选择“查看退货设置”：

在随后的页面上，点击当前已加入退货项目的产品的“禁用退货功能”按钮：

确认要禁用该产品的退货功能（即将该产品退出退货项目）后，在弹窗中点击“确认”：

此时该产品已退出退货项目（即“已禁用退货功能”）：

wish商户官网原文详情：

How do I open a dispute for customer return fraud?

From the Orders > Returns page, click on Actions > Open Dispute for the returned order that you intend to dispute:

In the dispute form that follows, provide all required information and click “Submit”: 

Please allow up to a few days for a Wish representative to review your dispute and reply.

How do I unenroll my products from the Wish Returns Program? 

You may unenroll your products from the Wish Returns Program either manually or via the API /api/v2/returns/disable-return-setting-for-region.

To unenroll products from the Returns Program manually, please visit the Products > View All Products page of your Merchant Dashboard, navigate to the “Actions” column on the right-hand side of the product you’d like to unenroll, click on the “Actions” dropdown menu, and select “View returns setting”:

On the page that follows, click the “Disable Returns” button for this product that’s currently enrolled in the Returns Program:

Click “Confirm” on the popup modal after you confirm you’d like to disable returns for this product (i.e. unenroll this product from the Returns Program):

This product is now unenrolled from the Returns Program (i.e. “Returns Disabled”):

文章内容来源：wish商户官方网站