根据商户政策7.5，若在用户下单的 X 个自然日后订单仍未确认妥投，商户需承担此订单因任何原因退款的100%的退款费用。

X 是基于各个配送目的地的合理妥投时间计算得出的。

请注意，下表中的 X 个自然日仅适用于标准订单。Wish Express 订单有其单独的妥投时效要求。如果 Wish Express 订单妥投时间超过预期期限，商户将承担100%的退款责任。

如需了解 Wish Express 的更多妥投要求，请点击此处。

各个主要配送路向目的国/地区的 X 值如下：

*对于上表未显示的所有其他国家/地区，X 是45。Wish 有权随时修改这些数值。

示例：对于配送至美国的订单，若订单在释放后15个自然日后才妥投，则订单即受本政策约束。

1. 可接受的妥投时间示例：

• 8月1日：一位美国 (US) 的用户下了一笔订单（订单 Z）。

• 8月2日：商户将订单 Z 标记发货。假定商户将获得20美元。

• 8月10日：订单 Z 确认妥投。

• 8月15日：用户发起退款申请，原因为订单未到货。

处理退款申请后商户仍能获得20美元。

2. 可接受的妥投时间示例：

• 8月1日：一位法国 (FR) 的用户下了一笔订单（订单 U）。

• 8月2日：商户将订单 U 标记发货。假定商户将获得12美元。

• 8月3日：用户发起退款申请，原因为配送时间过长。

处理退款申请后商户仍能获得12美元。

3. 不可接受的妥投时间示例：

• 11月1日：一位美国 (US) 的用户下了一笔订单（订单 X）。

• 11月2日：商户将订单 X 标记发货。假定商户将获得10美元。

• 11月3日：系统抓取到订单 X 的物流信息，确认商户履行订单 X。

• 11月31日：用户发起退款申请，原因为配送时间过长。

• 12月1日：订单 X 确认妥投。

处理退款申请后商户获得金额为0美元。

4. 不可接受的妥投时间示例：

• 9月1日：一位西班牙 (ES) 的用户下了一笔订单（订单 Y）。

• 9月1日：商户将订单 Y 标记发货。假定商户将获得15美元。

• *系统未能抓取到订单物流信息。

• 9月30日：用户发起退款申请，原因为配送时间过长。

处理退款申请后商户将获得0美元。这和上例一样，因为商户未提供有效的物流跟踪单号。

5. 不可接受的妥投时间示例：

• 8月1日：一位英国 (GB) 的用户下了一笔订单（订单 Y）。

• 8月2日：商户将订单 Y 标记发货。假定商户将获得金额25美元。

• 8月3日：系统抓取到订单 Y 的物流信息，确认商户履行订单 Y。商户将获得金额25美元。

• 8月25日： 订单 Y 确认妥投。

• 8月26日：用户发起退款申请。

处理退款申请后商户将获得0美元，因为妥投时间过长（英国路向订单可接受的妥投时间为12个自然日）。

wish商户官网原文详情：

Merchants are responsible for refunds on excessively delayed shipments

If an order is not confirmed delivered by X calendar days after the order is placed, the merchant is responsible for 100% of the cost of any refund for that order, per Merchant Policy 7.5.

X is calculated based on reasonable delivery times collected per destination.

Please note that the following X calendar days are related to Standard orders only. Wish Express orders have their own delivery windows that must be met. If the wish express order is delivered beyond the expected Wish Express delivery deadline, the merchant will be responsible for 100% of the refund.

To learn more about the Delivery Requirements for Wish Express, click here.

Find out X for top destination countries here:

Country/Region	Country/Region Code	X Calendar Days
Albania	AL	23 Days
Argentina	AR	33 Days
Australia	AU	14 Days
Austria	AT	15 Days
Barbados	BB	44 Days
Belarus	BY	33 Days
Belgium	BE	16 Days
Bermuda	BM	33 Days
Bosnia and Herzegovina	BA	19 Days
Brazil	BR	29 Days
Bulgaria	BG	26 Days
Canada	CA	18 Days
Chile	CL	20 Days
Colombia	CO	31 Days
Costa Rica	CR	33 Days
Croatia	HR	15 Days
Cyprus	CY	23 Days
Czech Republic	CZ	17 Days
Denmark	DK	16 Days
Dominican Republic	DO	44 Days
Ecuador	EC	33 Days
Egypt	EG	43 Days
Estonia	EE	19 Days
Finland	FI	17 Days
France	FR	16 Days
Germany	DE	16 Days
Great Britain	GB	12 Days
Greece	GR	23 Days
Honduras	HN	41 Days
Hong Kong, China	HK	5 Days
Hungary	HU	17 Days
India	IN	26 Days
Indonesia	ID	26 Days
Ireland	IE	23 Days
Israel	IL	23 Days
Italy	IT	21 Days
Jamaica	JM	34 Days
Japan	JP	13 Days
Jordan	JO	26 Days
Kuwait	KW	30 Days
Latvia	LV	25 Days
Liechtenstein	LI	20 Days
Lithuania	LT	26 Days
Luxembourg	LU	21 Days
North Macedonia	MK	19 Days
Malaysia	MY	20 Days
Mexico	MX	22 Days
Moldova	MD	26 Days
Monaco	MC	20 Days
Morocco	MA	45 Days
Netherlands	NL	15 Days
New Zealand	NZ	14 Days
Norway	NO	18 Days
Pakistan	PK	22 Days
Peru	PE	31 Days
Philippines	PH	30 Days
Poland	PL	18 Days
Portugal	PT	19 Days
Puerto Rico	PR	13 Days
Romania	RO	31 Days
Russia	RU	23 Days
Saudi Arabia	SA	33 Days
Serbia	RS	23 Days
Singapore	SG	16 Days
Slovakia	SK	17 Days
Slovenia	SI	27 Days
South Africa	ZA	37 Days
South Korea	KR	12 Days
Spain	ES	21 Days
Sweden	SE	20 Days
Switzerland	CH	17 Days
Taiwan, China	TW	9 Days
Thailand	TH	13 Days
Turkey	TR	18 Days
Ukraine	UA	22 Days
United Arab Emirates	AE	24 Days
United States	US	15 Days
Venezuela	VE	35 Days
Vietnam	VN	20 Days
Virgin Islands, British	VG	19 Days
Virgin Islands, U.S.	VI	23 Days

*For all other countries/regions not listed in the chart above, “X Days” is 45 calendar days. Wish reserves the right to change these values at any time. 

Example: For orders to the US: 15 calendar days after the order is placed the order is eligible for this policy.

1. Example Acceptable Time to Door:

• August 1: Order Z is placed by a customer in the United States (US).

• August 2: Merchant ships Order Z. Assume the merchant is owed $20.00 USD.

• August 10: Order Z is confirmed delivered.

• August 15: Customer requests a refund and says order did not arrive.

 After the refund, the merchant is still owed $20.00 USD.

2. Example Acceptable Time to Door:

• August 1: Order U is placed by a customer in France (FR).

•  August 1: Merchant ships Order U. Assume the merchant is owed $12.00 USD.

•  August 3: Customer requests a refund and says shipping is taking too long.

After the refund, the merchant is still owed $12.00 USD

3. Example Unacceptable Time to Door:

• Nov 1: Order X is placed by a customer in the United States (US). 

• Nov 2: Merchant ships order X. Assume the merchant is owed $10.00 USD.

• Nov 3: Tracking information is confirmed for order X.

• Nov 31: User requests a refund because the shipping is taking too long.

• Dec 1: Order X is confirmed delivered.

After the refund merchant is owed $0.00 USD.

4. Example Unacceptable Time to Door:

• Sept 1: Order Y is placed by a customer in Spain (ES).

• Sept 1: Order Y is shipped by the merchant. The merchant is owed $15.00 USD.

• *Tracking information is not confirmed.

• Sept 30: User requests a refund because the shipping is taking too long.

After refund, the merchant is owed $0.00 USD. This is the same as before because a valid tracking number was not provided.

5. Example Unacceptable Time to Door:

• August 1: Order Y is placed by a customer in Great Britain (GB).

• August 2: Order Y is shipping by the merchant. The merchant is owed $25.00 USD.

• August 3: Tracking information is confirmed for Order Y. The merchant is owed $25.00 USD.

• August 25: Order Y is confirmed delivered.

• August 26: User requests refund.

After refund, the merchant is owed $0.00 USD. Delivery was confirmed taking too long (12 calendar days is acceptable for GB).

文章内容来源：wish商户官方网站