Frequently Asked Questions about the Advanced Logistics Program (applicable to all destination countries supported)

In this article, we outlined a few frequently asked questions from merchants about the Advanced Logistics Program.

1. How to handle high self-delivery costs and long delivery time in remote areas where no pickup carriers are able to reach?

Currently, the program's designated pickup carriers can provide pickup coverage in more than 30 cities, and will continue to expand coverage areas.

For merchants located in areas where the pickup coverage is not available or not cost-effective, you are advised to leverage the Wish HUB Program, a first-mile logistic program aiming to decrease your delivery cost and improve logistics efficiency. For details about the HUB Program, please refer to the HUB Program FAQ.

2. What if pickup carriers deliver the orders to the Advanced Logistics Program warehouses after the required delivery time and the late arrival fee of additional 50% of the original shipping fee is charged?

You can check if the time period from when the order is released to when the first carrier scan is recorded is less than 72 hours. If so, you may dispute the late arrival fee on WishPost for a reduction or remission. Merchants may visit this FAQ on how to submit logistics-related disputes in WishPost.

3. What if an order of a product from my overseas warehouse inventory is marked as an “Advanced Logistics Program” order?

If a product is part of a merchant's overseas warehouse inventory, but Wish Express hasn't been enabled for this product yet, relevant orders for this product will be marked as "Advanced Logistics Program" orders. In this case, please navigate to WishPost > the Dispute Toolkits page, and submit an online dispute as soon as possible in order to remove this order from the Advanced Logistics Program. On the “Submit Dispute” page, please click “template download” to download the latest template and fill in the relevant Order ID and reason(s) for removal from the program. Wish will review and process your request within 3-4 business days. If approved, the order will be removed from the Advanced Logistics Program, and you may directly dropship related orders to customers afterward.