wish商户如何查看待处理的退货？

wish商户如何查看待处理的退货？

在商户平台上前往“订单”>“退货”：

您可以在“退货”页面查看每笔用户退货的状态，并按“已退款”退货和“待处理”退货进行筛选：

另外，点击“退货 ID”下的数字，即可跳转到“退货详情”页面，您可以在此页面查看历史记录或退货的详细状态：

请注意，在“历史记录”下方的“已确认发货”部分，您可能会看到两个物流跟踪 ID（物流跟踪 ID 1和物流跟踪 ID 2）。当用户和商户仓库位于同一国家/地区时，您只会看到一个物流跟踪 ID（如上截图所示）。如果用户和商户仓库位于不同的国家/地区（如果是欧洲退货），则物流跟踪 ID 1表示从用户发货至 Wish 经营的合并中心；物流跟踪 ID 2表示从合并中心发货至商户退货仓库地址。这两个配送阶段之间的周转时间约为1-2个工作日。

wish商户官网原文详情：

How do I view my pending Returns?

On the Merchant Dashboard, navigate to Orders > Returns:

The Returns page allows you to view the status of each customer return, and filter by Refunded returns and Pending returns:

In addition, by clicking on the number under the “Return Id” column, you are directed to a Returns Details page, where you can view the history or the detailed status of the return:

Note that for the “Confirmed Shipment” section under “History”, you may see two legs of Tracking ID (Tracking ID 1 and Tracking ID 2). When the customer and merchant warehouse are located within the same country, you’ll only see 1 leg of tracking (as shown in the screenshot example above). When the customer and merchant warehouse are located in different countries (in the case of EU returns), Tracking ID 1 indicates shipment from the customer to a Wish-operated consolidation center; and Tracking ID 2 indicates shipment from the consolidation center to the merchant’s return warehouse address. The turnaround time between these two legs of shipment is approximately 1-2 business days. 

文章内容来源：wish商户官方网站