卖家该如何引导卖家取消退货？

身为亚马逊卖家，经常会遇到买家要求退货退款，那么卖家该如何引导买家不退货呢？

1、损坏或产品缺损

Dear customer

We are sorry to know the product is damage.

Maybe the long shipment make it meet a little accident.

We just a new seller,this product we have loss to sold out,hope you could understand us.

How about we refund $X to you as a compensation and you try to fix the item？

We will improve the wrap in the future,hope you could agree with us.

If you have any other idea,please feel free to let we know.

Nice  day!

尊敬的顾客，

对不起，我们得知产品受损。

可能是长时间的运输使它遇到了一点小问题。

我公司才刚出货，这个产品卖完了，希望您能理解我们。

咱们给您X元作为赔偿，您能再试着修理一下吗？

今后我们将改进包装，希望您能同意我们的做法。

如有什么别的想法，请随时告诉我们。

祝您度过愉快的一天！

2、产品尺寸不符

Dear customer

Sorry to know the size is too small/large to you.

But to return this item will cost you lot of shipping fee.It might not worth do it。

How about we refund $X to you as a compensation？The cloth you could sent to your Friend who might suit for it？

Waiting for your reply.

尊敬的顾客，

对不起，您的尺寸太小/太大了。

但退回将会使你增加很多运费。这也许不值得这么做。

我要退还你X美元的报酬吗？您可以把这块布送给您的朋友，他也许会喜欢。

等着回复。

3、原因不明

Dear customer

Sorry to know you want to return this item.

Could you please let we know the reason？

mybe we could solve it for you,and you do not need trouble to return the item.

So we waiting for your reply.

Nice day.

尊敬的顾客，

对不起，得知您要退货。

您能告诉我们为什么吗？

或许我们能帮你解决这个问题，而且你也不用再担心退货了。

因此我们期待您的答复。

祝您有个愉快的一天。

这仅仅是为了一些订单而争取，其实客户各不相同的原因，卖家可以将原因收集起来进行分析，优化产品和店铺的不足。